Customer Service Page - Slifer Designs

Customer Service Page

Our Shipping Policy

Our Customer Service and Shipping Logistics teams are dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please make sure to read this shipping policy carefully to learn more about how and when your order will ship. If you can’t find the information you’re looking for, don’t forget we’re always here to help! Call, or email us, and we’ll be in touch shortly.

 

We are delighted to offer FREE standard shipping (Monday through Friday, between 8am and 5pm) for all orders over $425 within the contiguous United States. For orders under $425, shipping charges will be assessed during checkout.

 

Our FREE standard shipping on orders over $425 is defined as below:

For parcel items, standard shipping is defined as a no-signature required delivery to your mailbox, front door, or curbside.

Slifer Designs is NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment. Slifer Designs is NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.

 

 

Estimated Shipping Times:

 

Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the amount of time your order will be in transit once your order has left the factory.

 

  • -All orders are sent via UPS Ground and are delivered on average 3-7 business days after the order leaves the warehouse.
  • -Orders sent via a White Glove Service are delivered on average 2-5 business days after the order leaves the warehouse. Slifer Designs will reach out to you to schedule your delivery.

PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the warehouse.

When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery and are responsible for any storage fees.

 

Premium White Glove Service

Some of our products are oversized, heavy, fragile or one of a kind, and cannot be shipped via common carrier. Premium White Glove Delivery service ensures that your order arrives safely to your door. For these items, you will be charged a $125 Premium White Glove Delivery fee Our white glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m.

As part of our Premium White Glove Delivery service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials.

Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be returned to the warehouse and a restocking fee will be deducted from your refund.

Please contact us ahead of time at 970-766-8061 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.

Expedited Shipping

We are unable to offer expedited shipping at this time.

International Shipping

We are unable to offer international shipping at this time.

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